Delivering Outstanding Service [BASIC]
Marketing Innovation: Developing Winning Marketing Mix Alternatives [INTERMEDIATE]
Brand Management Redefined in the New Normal [INTERMEDIATE]
New Product Development and Launch [INTERMEDIATE]
Josiah Go's Marketing Strategy and Plans [INTERMEDIATE]
Driving Loyalty and Repeat Purchase (CRM) [INTERMEDIATE]
Market-Driving Strategies [ADVANCED]
KEY BENEFIT TO PARTICIPANTS
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Gain a deeper understanding of the importance of Brands and the “real essence” of a Brand Marketer’s job.
KEY BENEFIT TO COMPANY
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It is recommended that Companies send Marketing Teams, complemented by key Sales Managers and a Finance Manager. The Team will gain a collective understanding of the value of Brands and how they contribute to Company assets.
WHO SHOULD ATTEND
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Marketing teams: Brand Assistant to Marketing Manager
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Key Sales Managers : Key Accounts Manager, National Sales Manager
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Finance Managers or other Non-Marketing and Sales Managers, who wish to broaden their understanding of Brands and the value they contribute to the Company’s assets.
PROGRAM OVERVIEW
Module 1: Market Landscape and Category Purchase Drivers
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5 Factors which Affects Marketing post Covid-19
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Changed customer journeys
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Creative innovation
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Purpose-driven messaging
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Localized marketing execution
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Data and analysis
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3 CASE Examples on Market Landscape Shifts
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6 Marketing Strategies to the “Next Normal”
OUTPUT: Use of Porter’s Landscape Framework to Map Participants’ Industry Snapshot
Module 2: (WHO) Customer Insights and Journey/ Experience
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Map customer journey across different receptivity touchpoints
Output: Customer Journey Map
Module 3 : (WHAT) Brand DNA Relevancy and Distinctivity
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Define one’s core Brand DNA (Purpose, Positioning, Character, Promise)
Output: Brand Health Check
Module 4 : (HOW) Business Model and Marketing Innovation
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Revisit current Business Model to assess if it fits in the New Normal
Output: Business Model Framework
Module 5 : (HOW) Business Model and Marketing Innovation
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Develop a strong and relevant communication /message and understand role of different media channels
Output: Brand Communication Plan
ABOUT THE INDUSTRY EXPERT
QUENNIE CUA
Chief Marketing Strategist
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Expert in Brand, Digital, Systems, Business Development in FMCG, Pharma, Retail and Service
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Former VP Marketing of SM Store
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Former Marketing Head of Abbott
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Former Brand Manager & Systems Manager of P&G
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Currently an entrepreneur and a consultant